Phone’s Dead; Do We Call it a Day?
The telephone has become an indispensable part of life. From its humble beginnings as a simple “person to person” means of communication, to the now sophisticated “smarter-than-its-user” smartphone,...
View ArticleListening to Customer Feedback Equals Excellent Customer Support
We’re all suckers for positive feedback. Whether we admit it or not, we’re all ears when it comes to listening to something good being said about us. On the flipside, we’re almost deaf when “negative”...
View ArticleDon’t Be Caught Flat-Footed This Holiday Season—Prepare Your Call Center
Have you ever had an unexpected guest come to dinner or even stay the night? Chances are, such a surprise may not only catch you off guard; it can likewise leave you in knots—especially if the amount...
View ArticleOutsourcing: A Cool Way To Save This Holiday Season
It is often said that the Christmas holidays are the best time of the year to go bargain-hunting. With everyone on the lookout for gifts and other holiday treats, almost every other seller is trying to...
View ArticlePlan The Year With the Help Of Your Call Center
It’s no secret that a lot of us are already making plans for the year ahead. There are families and youngsters that are looking ahead to spring break—barely a few days after the festive New Year...
View ArticleCaring For Customers In Need—Even If They Aren’t Yours
Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your store. He is well aware that you’re a dealer of a competing brand,...
View Article[INFOGRAPHIC] “Hello, What Is An Answering Service?”
Business Answering Services can build a very professional front-line for your business. Calls are handled efficiently, and appointments scheduled easily. They are even received even after office hours.
View ArticleWant a Lasting Customer Relationship? Support Them
It’s no secret that customer support is fast becoming a key element in the world of business. Not only is it enough to offer a great product such as a smart and sassy, feature-rich mobile phone;...
View Article24/7 Tier 1 Philippine Tech Support And The Price Tag That Comes With It
Written by: John Borillo Published by: Magellan Solutions To gain a competitive edge, most businesses are taking the help of business process outsourcing vendors. It also reduces the cost of in-house...
View ArticleYou Got A Ticket: The Connection Between Support Tickets And Customer Service
There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or the product offered. Some people would rather whip out their...
View ArticleDo Your Part to Give Excellent Customer Support
To a businessman, the term ‘competitive edge’ means a whole lot. In simple terms, it essentially means that you have a “leg up” over the next guy. This can be done via your product lines or brands, or...
View ArticleWhere To Find Healthcare BPO Companies in the Philippines
Written by: Jon Borillo They say that there are two industries in the world that do not go out of style no matter what. One is the food industry and the other is the healthcare industry. Indeed, this...
View Article14 Tips On How To Reduce Your Business’ Call-Abandon Rates
Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to get to the right department. And then you were...
View Article7 Types of Customer Service Representatives You Should Hire Now
Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. A global study...
View ArticleSkillful Call Center Agents And How They Handle Tough Customer Calls
It is something that all call center agents, particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the end of the line is angry,...
View ArticleHow To Find And Contact The Best Call Center Companies
The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Too plenty, it seems. The vast number of call...
View ArticleHow To Expand Your Customer Reach With Outbound Call Center
Perhaps the idea of outsourcing an outbound call center has already crossed your mind, but you are still unsure of the benefits your business stands to gain when you do so. Or you may be hesitant...
View ArticleHow To Know If Your Company Needs A Multilingual Call Center
Many entrepreneurs dream of growing their business to the point that they have many satellite offices across the globe and employing thousands of people. But what some of these entrepreneurs don’t...
View ArticleWhat Is Medical Coding And How Does It Help In Improving Patient Care
In a hospital or medical clinic, there are also administrative tasks that need to be done. There are auditors, billing professionals, and medical coders. They are the ones who take care of the papers,...
View ArticleHave Sales Experts Man Your Phone Lines, Outsource An Outbound Call Center
Many companies rely on the services of outbound call centers to help them increase their sales and profits. Whether that is for a recurring time of their business operations, like during the Christmas...
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