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Channel: customer support Archives | Magellan Solutions
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Phone’s Dead; Do We Call it a Day?

The telephone has become an indispensable part of life. From its humble beginnings as a simple “person to person” means of communication, to the now sophisticated “smarter-than-its-user” smartphone,...

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Listening to Customer Feedback Equals Excellent Customer Support

We’re all suckers for positive feedback. Whether we admit it or not, we’re all ears when it comes to listening to something good being said about us. On the flipside, we’re almost deaf when “negative”...

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Don’t Be Caught Flat-Footed This Holiday Season—Prepare Your Call Center

Have you ever had an unexpected guest come to dinner or even stay the night? Chances are, such a surprise may not only catch you off guard; it can likewise leave you in knots—especially if the amount...

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Outsourcing: A Cool Way To Save This Holiday Season

It is often said that the Christmas holidays are the best time of the year to go bargain-hunting. With everyone on the lookout for gifts and other holiday treats, almost every other seller is trying to...

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Plan The Year With the Help Of Your Call Center

It’s no secret that a lot of us are already making plans for the year ahead. There are families and youngsters that are looking ahead to spring break—barely a few days after the festive New Year...

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Caring For Customers In Need—Even If They Aren’t Yours

Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your store. He is well aware that you’re a dealer of a competing brand,...

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[INFOGRAPHIC] “Hello, What Is An Answering Service?”

Business Answering Services can build a very professional front-line for your business. Calls are handled efficiently, and appointments scheduled easily. They are even received even after office hours. 

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Want a Lasting Customer Relationship? Support Them

It’s no secret that customer support is fast becoming a key element in the world of business. Not only is it enough to offer a great product such as a smart and sassy, feature-rich mobile phone;...

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24/7 Tier 1 Philippine Tech Support And The Price Tag That Comes With It

Written by: John Borillo Published by: Magellan Solutions To gain a competitive edge, most businesses are taking the help of business process outsourcing vendors. It also reduces the cost of in-house...

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You Got A Ticket: The Connection Between Support Tickets And Customer Service

There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or the product offered. Some people would rather whip out their...

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Do Your Part to Give Excellent Customer Support

To a businessman, the term ‘competitive edge’ means a whole lot. In simple terms, it essentially means that you have a “leg up” over the next guy. This can be done via your product lines or brands, or...

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Where To Find Healthcare BPO Companies in the Philippines

Written by: Jon Borillo They say that there are two industries in the world that do not go out of style no matter what. One is the food industry and the other is the healthcare industry. Indeed, this...

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14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to get to the right department. And then you were...

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7 Types of Customer Service Representatives You Should Hire Now

Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. A global study...

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Skillful Call Center Agents And How They Handle Tough Customer Calls

It is something that all call center agents, particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the end of the line is angry,...

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How To Find And Contact The Best Call Center Companies

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Too plenty, it seems. The vast number of call...

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How To Expand Your Customer Reach With Outbound Call Center

Perhaps the idea of outsourcing an outbound call center has already crossed your mind, but you are still unsure of the benefits your business stands to gain when you do so. Or you may be hesitant...

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How To Know If Your Company Needs A Multilingual Call Center

Many entrepreneurs dream of growing their business to the point that they have many satellite offices across the globe and employing thousands of people. But what some of these entrepreneurs don’t...

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What Is Medical Coding And How Does It Help In Improving Patient Care

In a hospital or medical clinic, there are also administrative tasks that need to be done. There are auditors, billing professionals, and medical coders. They are the ones who take care of the papers,...

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Have Sales Experts Man Your Phone Lines, Outsource An Outbound Call Center

Many companies rely on the services of outbound call centers to help them increase their sales and profits. Whether that is for a recurring time of their business operations, like during the Christmas...

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